When reviewing customers, fraud analysts often have a difficult decision to make based on the data available.

Occasionally they may come across cases where they're not confident enough to be able to make an accurate judgement as to whether a customer is Fraudster or Genuine, and as mentioned in our Manual Reviews help article - accuracy is hugely important when conducting reviews.

As a result, we're providing two additional labels,"Potentially Fraudster" and "Potentially Genuine", to any clients that would like to allow their analyst teams to be able to express uncertainty in these difficult-to-judge cases.

Potential Manual Reviews on the dashboard

Once switched on for you account, in addition to the default Fraudster and Genuine review options you'll see the additional "Potentially Fraudster" and "Potentially Genuine" review labels on the customer profile.

The logic underlying these additional conditions are fully configurable, allowing you to choose a setup that best works with your existing processes and risk appetite.

Choosing your configuration

Some suggestions for how you may wish to configure Potentially Fraudster labels:

• Prevent if Fraud Score is above a lower Fraud Score Prevent Threshold than your normal threshold
• Prevent if order value is above some threshold
• Prevent if total failed transaction count goes above some threshold
• Any combination of the above
• Review (send to 3DS in most cases, depending on how you handle Ravelins recommendation)

Some suggestions for how you may wish to configure Potentially Genuine labels:

• Allow for X days
• Allow up to a total of $X USD in successful spend
• Allow if order value is below some threshold
• Allow if Fraud Score is below a higher Fraud Score Allow Threshold than your normal threshold
• Allow regardless of the Fraud Score, but with lesser priority than connect or rules