Overview

In Explore, you'll find everything you've sent us about your customers, orders, chargebacks and logins. You can manually review customers, analyse trends or deep dive into a customer’s profile.

Customers List

The Customers tab is where you can search and filter through all your customers, and deep dive into a profile to learn more about their risk profile. In the Customers List, you can:

• View a summary of filtered search results at the top of the page showing a breakdown of recommendation, score distribution and chargebacks.
• Search for a customer - enter a name, customer ID, or email address into the search bar
• Filter customers - click the filters icon above the search bar to toggle the filters sidebar. You can filter search results by any number of criteria (e.g., account age, fraud network status, review date and tags).
• Sort customers - click any column header to sort in ascending order, and click again to sort in descending order.
• View more detail - click on a customer’s name, ID or email address to view the customer’s profile page.

Orders List

The Orders tab in Explore contains a list of all your recent orders. Similarly to the Customers List, you can:

• View a summary of filtered search results at the top of the page showing a breakdown of recommendation, order status and chargebacks.
• Search for specific orders by order ID, customer ID or email address.
• Filter orders - use the filters button above the search bar to toggle the filters sidebar to filter search results by any number of criteria.
• Sort orders - click on a column header to sort in an ascending order and click again to sort in a descending order.
• View more detail - click on an order ID or email address to open the order detail view on the relevant customer's profile.

Disputes List

The Disputes tab in Explore contains a list of all your recent orders. Similarly to the Customers and Orders List, you can:

• Filter disputes - use the filters button above the search bar to toggle the filters sidebar to filter search results by any number of criteria.