This dashboard policy (the “Policy”) is made by Ravelin Technology Ltd (“Ravelin”, “we” or “us”). Ravelin is committed to ensuring that your privacy is protected, this Policy explains who we are and how we collect, share, and use data in relation to the Ravelin Dashboard. We also include information on how you can exercise your rights and options in relation to your personal data.

This Policy does not describe our collection and use of data in relation to visitors to our website. For information on how we collect and use information via our website, please see our Website Policy.

1. Who We Are and What We Do

Ravelin helps businesses ( our “Retailers”) detect and address online fraud and other malicious behaviours through integrating our fraud prevention and authentication services (the “Services”) into their websites and mobile applications (“Retailer Platforms”). In order to provide the Services, we need to collect and process information about the authorised employee users of Retailers who access the Services through the Retailer’s account with Ravelin (“Authorised Users”).

1. Information We Collect

You are not obligated to provide us with your personal data, however Retailers may require you to provide us with information about you in order for you to access the Services as an Authorised User of a Retailer.

Data may be collected from Retailers when they register to use the Services or directly from you when you use the Services, for example, if you use your professional email address to contact Ravelin in relation to the Services on behalf of a Retailer. The data we collect may include:

• Professional contact information for example, your name, job title, Retailer organisation, address, access level and email address.
• Log-in credentials such as your username and password.
• Communication information such as data you provide when you contact Ravelin for support as part of the Services

Ravelin and our third party service providers may automatically collect certain device and usage data about Authorised Users when they interact with and use the Services in order to better understand Authorised User needs and to optimise the Services - for example, how much time they spend on which pages and which links they choose. This data is collected using cookies and other standard tracking technologies, including:

• Mixpanel which collects user data (e.g., device details, browser and email address) and event data (e.g., buttons clicked or pages viewed) to help us better understand how different functionality is used.
• Hotjar which uses cookies and other technologies to collect data on our users’ behaviour and devices to help us better understand user experiences. This may include collection of device details, browser details, and location information .
• Sentry which sends reports to Ravelin to alert us of any unhandled errors experienced by our users to alert us quickly to any issues and to help us debug issues. User, device, OS and browser details may be collected.
• Beamer which is used to share product update details. Some user data are collected to track which updates are popular, including name, email address and certain browser and device details.

1. How We Use Data

In connection with your organisation’s use of the Services, you or your organisation may provide certain information, including your personal data to us - for example, providing your professional email address to enable you to log in to the Ravelin dashboard. We use the data we collect and store in order to provide the Services to your organisation.

General

We may use the data we collect to:

• Provide, maintain, improve, and develop the Services.