The timeline provides a rich overview of a customer’s history, enabling you to browse, search, or jump to important events related to the customer over time.

Filter by different events at the top of the page, or search for specific entity IDs.

https://ravelin.zendesk.com/hc/article_attachments/10408925237789

Hover over an event card to copy a link directly to the event, or directly view the related entity:

https://ravelin.zendesk.com/hc/article_attachments/10409047582493

To go from an entity to its related events in the timeline, click on the dotted menu and then click to view timeline events:

https://ravelin.zendesk.com/hc/article_attachments/10409228906909