Metric Definitions

Metric Category Metric Name Metric Description
ATO Reviews Account Takeover Review Count The total count of Account Takeover reviews on a given day.
Customers Customer Count The total count of active customers on a given day.
Customers Customer Percentage The percentage of active customers on a given day.
Disputes Chargeback Rate By Transaction Date And Count The total number of transactions with a dispute in the chargeback stage by transaction date, divided by the total number of transactions on the same day.
Disputes Chargeback Value ($USD) By Transaction Date The value of transactions on a given day that have since been disputed where the dispute is in the chargeback stage, in $USD.
Disputes Chargeback Rate By Transaction Date And Value The total value of transactions with a dispute in the chargeback stage by transaction date, divided by the total value of transactions on the same day.
Disputes Dispute Rate By Dispute Date And Count The number of transactions disputed on a given day divided by the total number of transactions on the same day.
Disputes Dispute Count By Dispute Date The total number of transactions with a dispute by dispute date.
Disputes Chargeback Rate By Chargeback Date And Count The total number of transactions with a dispute in the chargeback stage by chargeback date, divided by the total number of transactions on the same day.
Disputes Chargeback Count By Chargeback Date The total number of transactions with a dispute in the chargeback stage by chargeback date.
Disputes Dispute Count By Transaction Date The total number of transactions with a dispute by transaction date.
Disputes Dispute Value ($USD) By Transaction Date The value of transactions on a given day that have since been disputed, in $USD.
Disputes Dispute Rate By Transaction Date And Count The number of transactions on a given day that have since been disputed, divided by the total number of transactions on the same day.
Disputes Transaction Count The total number of transactions on a given day.
Disputes Dispute Rate By Transaction Date And Value The value of transactions on a given day that have since been disputed, divided by the total value of all transactions on the same day.
Disputes Chargeback Count By Transaction Date The total number of transactions with a dispute in the chargeback stage by transaction date.
Disputes Chargeback Rate By Chargeback Date And Value The total value of transactions with a dispute in the chargeback stage by chargeback date divided by the total value of all transactions on the same day.
Disputes Dispute Rate By Dispute Date And Value The value of transactions disputed on a given day divided by the total value of all transactions on the same day.
Disputes Chargeback Value ($USD) By Chargeback Date The total value of transactions with a dispute in the chargeback stage on a given day in $USD.
Disputes Dispute Value ($USD) By Dispute Date The total value of transactions disputed on a given day in $USD.
Logins Login Percentage The percentage of logins on a given day.
Logins Login Count The sum of all logins on a given day.
Unique Logins Unique Customer Login Count The sum of unique customers logins on a given day.
Manual Reviews Customer Manual Review Percentage The percentage of customer manual reviews on a given day.
Manual Reviews Customer Manual Review Count The total count of customer manual reviews on a given day.
Manual Reviews Supplier Manual Review Percentage The percentage of supplier manual reviews on a given day.
Manual Reviews Supplier Manual Review Count The total count of supplier manual reviews on a given day.
Orders Order Value (€EUR) The total value of orders on a given day in €EUR.
Orders Order Percentage The percentage of orders on a given day.
Orders Order Count The total count of orders on a given day.
Orders Average Order Value (£GBP) The average value of orders on a given day in £GBP.
Orders Order Value (local currency) The total value of orders on a given day in local currency.
Orders Order Value (£GBP) The total value of orders on a given day in £GBP.
Orders Average Order Value ($USD) The average value of orders on a given day in $USD.
Orders Average Order Value (local currency) The average value of orders on a given day in local currency.
Orders Order Value ($USD) The total value of orders on a given day in $USD.
Orders Average Order Value (€EUR) The average value of orders on a given day in €EUR.
Overall Fraud Rate Overall Fraud Rate By Dispute Date The total value of disputed transactions divided by the total value of all transactions over the previous 90 days using the dispute date.
Overall Fraud Rate Overall Fraud Rate By Transaction Date The total value of disputed transactions divided by the total value of all transactions over the previous 90 days using the transaction date.
ATO Reclaims Account Reclaim Count The total count of account reclaims.
Refunds Refund Count The total number of refunds on a given day.
Refunds Refund Percentage The percentage of refunds on a given day.
Transaction Optimisation Authorisation Success Rate The number of successful authorisations divided by the number of authorisation attempts.
Transaction Optimisation Transaction Optimisation Transaction Percentage The percentage of transaction optimisation transactions on a given day.
Transaction Optimisation Authentication Percentage The percentage of authentication attempts on a given day.
Transaction Optimisation Transaction Optimisation Transaction Count The number of transaction optimisation transactions on a given day.
Transaction Optimisation Authentication Success Count The total number of successful authentications reported.
Transaction Optimisation Authentication Success Rate The count of successful authentications divided by the count of all authentications placed in the same time period.
Transaction Optimisation Authorisation Success Count The total number of successful authorisations reported.
Suppliers Active Suppliers Percentage The percentage of active suppliers.
Suppliers Active Suppliers Count The total count of active suppliers.
Tags Customer Tag Count Total count of customer tags.
Tags Customer Tag Percentage The percentage of customer tags on a given day.
Tags Supplier Tag Count Total count of supplier tags.
Tags Supplier Tag Percentage The percentage of supplier tags on a given day.
Ravelin 3DS Authentication Rate The rate of authentications made by Ravelin 3D Secure.
Ravelin 3DS Authentication count The count of all authentication attempts made through Ravelin 3DS over the past 90 days.
Ravelin 3DS Authentication Value ($USD) The USD value of authentications made by Ravelin 3D Secure.
Ravelin 3DS Authentication Attempt Count The count of authentication attempts made by Ravelin 3D Secure.
Ravelin 3DS Successful Authentication Rate The rate of successful authentications made by Ravelin 3D Secure.
Ravelin 3DS Frictionless vs challenged This metric looks at successful authentication attempts over the past 90 days.
Ravelin 3DS Cancelled challenges This metric shows the number of cancelled challenges for all authentication attempts over the past 90 days.
Ravelin 3DS Error codes This looks at the count of errors that our Server received from a Directory Server or ACS from all authentication attempts.
Vouchers Voucher Check Count The count of voucher checks for distinct customers on a given day.
Vouchers Voucher Check Percentage The percentage of voucher checks for distinct customers on a given day.

Segment Definitions

Metric Category Segment Name Segment Description
Orders Currency The currency of the order
Orders Checkout Recommendation The recommendation calculated for the order
Orders Recommendation Reason The reason for the recommendation calculated for the order
Orders Market name The market name of the order, if provided
Orders Market country The market country of the order, if provided
Orders App Platform The platform the app runs on, if sent with the order
Orders App Name The name or brand of the app, if sent with the order
Orders App Domain The domain from the URL of the web app, if sent with the order
Orders Live rule The rule responsible for the recommendation on the order
Orders Test rule The rule that would be responsible for the recommendation on the order if it was live
Orders Order status The latest order status received for the order
Orders Payment method type The payment method type of the order, if provided
Orders Payment method card BIN The payment method card BIN of the order, if provided
Orders Payment method issuing bank The Payment method issuing bank of the order, if provided
Orders Payment method scheme -
Orders Checkpoint Recommendation by checkpoint
Orders Category The category of the recommendation
Customers Market name The market name of the order, if provided
Customers Market country The market country of the order, if provided
Customers Checkout Recommendation The recommendation calculated for the order
Customers Recommendation Reason The reason for the recommendation calculated for the order
Customers Event type The original event type
Customers Review Status The status attributed on the current review
Customers Previous Review Status The status attributed on the last review
Customers Reviewer Email The email of who did the current review
Customers Previous Reviewer Email The email of who did the last review
Customers Has Unforgiven Chargeback The client have at least one unforgiven chargeback
Customers Checkpoint Recommendation by checkpoint
Customers Category The category of the recommendation
Disputes Liability shifted Whether liability was shifted for the dispute
Disputes Market name The market name of the order, if provided
Disputes Market country The market country of the order, if provided
Disputes App Platform The platform the app runs on, if sent with the order
Disputes App Name The name or brand of the app, if sent with the order
Disputes App Domain The domain from the URL of the web app, if sent with the order
Disputes Currency The currency of the order
Disputes Payment method type The payment method type of the order, if provided
Disputes Payment method scheme The payment method scheme for the dispute
Disputes Payment method card BIN The payment method card BIN of the order, if provided
Disputes Payment method issuing country The payment method issuing country for the dispute
Disputes Payment method issuing bank The Payment method issuing bank of the order, if provided
Disputes 3DS Status The status of a 3DS attempt
Disputes Payment gateway Payment gateway
Overall Fraud Rate Currency The currency of the order
Overall Fraud Rate Payment method scheme The payment method scheme of the order
Overall Fraud Rate 3DS Status The status of a 3DS attempt
Manual Reviews Email The email of the manual reviewer
Manual Reviews Name The name of the manual reviewer
Manual Reviews Review Label The manual review label
Tags Tag The tag being applied
Tags Name The name of the tagging user
Vouchers Action The Action recommended for the voucher
Logins Status The status of the login (successful or failed)
Logins Mechanism The mechanism associated with the login attempt (for example password or social sign in)